Privacy Policy

Introduction
Information We Collect About You and How We Collect It
How We Use Your Information
How We Share Your Information
Security of Your Personal Information
Rights of Access, Correction, and Deletion
Data Transfers
Data Retention
Minors Under 18
Changes to This Policy

1. Introduction

By visiting, browsing, and using PrimaX, you agree to the terms and conditions of our Privacy Policy ("Privacy Policy"), and we ask that you carefully review them.

This Privacy Policy (hereinafter the "Policy") applies to the trading platform (including any applicable mobile applications and websites, and any of their extensions such as APIs used to access them) (collectively, the "Platform") provided by PrimaX (hereinafter the "Company," "we," "us," or "our").

This Privacy Policy explains how the Company collects, uses, and discloses personal information that we obtain from users of the Platform and any accounts provided through the Platform, and how we use and disclose such information. For the purposes of this Policy, "personal information" means information provided by the user, which directly or indirectly identifies such user. In providing our services, we are required to collect and store your personal data to comply with the laws of the jurisdictions in which we operate and to enhance our services. As a general rule, we never disclose any personal information about our clients to third parties that are not our partners, except as outlined below.

2. Information We Collect About You and How We Collect It

We collect and process personal information about you directly from you when you register to use the Platform or provide such information as part of customer due diligence, as well as automatically when you use the Platform, for example, through cookies.

Account and Profile Information: When registering an account, we collect the following information:

Name
Mobile phone number and/or
Email address

Additionally, we may collect the following information:

Name as indicated in an identity document/passport
Identity document/passport number
Date of birth
Place of birth
Citizenship
Postal address
Residential address
Mobile phone number and email address

Other Required Information: We may be required to collect additional information in compliance with legal requirements, such as whether you are a politically exposed person or included in any restricted access lists, as well as applicable tax reporting forms.

Communication With Us: We collect information that you provide when communicating with our support team via email or through contact forms on the Platform. We use this information to respond to inquiries, provide support, facilitate transactions, and improve our Platform.

Acting on Behalf of a User: If you act on behalf of a user (as an "authorized individual") and provide personal information for such user, you are responsible for ensuring that you have obtained all necessary permissions and consent to provide us with such personal information for use in connection with the Platform and that our use of such personal information does not violate any applicable laws, regulations, rules, or directives.

Automatically Collected Information

Cookies: Cookies are alphanumeric identifiers that we transmit to your computer's hard drive through your web browser for record-keeping purposes. Some cookies allow us to facilitate your navigation on our Platform, while others speed up login processes or track your activities on our Platform. We may use the following cookies:

Session Cookies: These exist only during an online session and disappear from your computer when you close your browser or shut down your computer. We use session cookies to uniquely identify you during a session or while you are logged into the Platform, allowing us to process your online transactions and requests and verify your identity.
Persistent Cookies: These remain on your computer after you close your browser or turn off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies: Most web browsers automatically accept cookies, but you can modify your browser settings to block them. Disabling cookies may prevent you from accessing certain sections of the Platform.

Log Data: Our servers automatically record log data, which may include your Internet Protocol (IP) address, web page visited before accessing the Platform, browser type and settings, date and time of request, and cookie data. This log data is typically retained for security and analytical purposes.

Device Information: We may collect device-related information, such as device type, operating system, settings, unique device identifiers, and crash data.

Geolocation Data: If you grant permission, we may collect precise geolocation information via GPS, Wi-Fi, or cellular networks.

3. How We Use Your Information

We use your information, including personal data, for the following purposes:

To provide our Platform, facilitate transactions, and respond to inquiries.
To personalize your experience and optimize the Platform.
For security, compliance, and regulatory purposes.
For marketing and promotional purposes.
To ensure compliance with our Terms of Service and applicable laws.

We may share your personal data with third parties:

To comply with applicable laws and regulations.
To respond to government and law enforcement requests.
To our service providers (e.g., payment processors, banks, data storage providers, CRM solutions).
To corporate affiliates, subsidiaries, or related entities.
In connection with corporate transactions such as mergers, acquisitions, or financing events.
To professional advisors, such as auditors and legal consultants.

5. Security of Your Personal Information

We implement reasonable security measures to protect your personal data. However, no security system is foolproof. You should take additional security steps, such as using strong passwords and avoiding public computers.

6. Rights of Access, Correction, and Deletion

You may access, modify, update, or delete your personal information through your account settings or by contacting us. Certain circumstances may prevent us from fulfilling deletion requests, such as legal or regulatory obligations.

7. Data Transfers

We may store personal information on servers in jurisdictions different from your place of residence. By using our Platform, you consent to the transfer of your data to such jurisdictions.

8. Data Retention

We retain your personal information as long as your account remains active. Upon account closure, data is deleted unless required by law to be retained.

9. Minors Under 18

Our Platform is not intended for users under 18. If we become aware that a minor has provided personal information, we will delete it.

10. Changes to This Policy

This Policy is current as of the effective date. We may update it periodically and notify you of significant changes via email or through the Platform.

In the event of discrepancies between translations, the English version shall prevail.