PrimaX remains vigilant against cyber fraudsters targeting unsuspecting users. At PrimaX, we are committed to delivering a next-level trading experience with a strong focus on security. Dedicated to the blockchain industry, we work closely with our trusted industry partners, policymakers, and regulators worldwide to establish a top-tier regulatory framework and contribute to a sustainable crypto ecosystem.
From the moment you begin your cryptocurrency trading journey with PrimaX, your security becomes our top priority. To fulfill this commitment, we employ the most advanced security technologies and strict protocols to protect your privacy.
Below are the various measures we take to ensure the safety of your trading experience:
1.1. Innovative security protocols and leading security technologies
The PrimaX platform — and therefore your data and funds — is safeguarded by innovative security protocols and rigorous security standards.
With cutting-edge protocols and industry-leading security technologies, we have built a customizable, multi-layered system that monitors and protects your data and assets on all fronts, including fund protection, privacy protection, data security, real-time monitoring, risk control, and user security alerts. We firmly believe that one can never be too cautious when it comes to user safety. By constantly upgrading and iterating the core technologies of our platform, we remain true to our promise of security.
1.2. Asset protection and platform security
PrimaX securely stores the vast majority of user funds offline in cold wallets, protecting them from unauthorized access. A combination of advanced multi-signature, Trusted Execution Environment (TEE), and Threshold Signature Schemes (TSS) safeguards our wallets, ensuring the safety and integrity of users’ funds.
1.3. Data protection
All data is classified and processed hierarchically. Highly confidential data is encrypted for greater protection. End-to-end encryption ensures that only you can access and modify your data.
1.4. Real-time monitoring
From login to sensitive activities such as trading, withdrawal attempts, or changes to personal information, PrimaX’s risk control measures continuously monitor and analyze user behavior in real time. Once suspicious activity is detected, withdrawals undergo enhanced authentication measures.
1.5. Organizational protection
We provide wallet and user infrastructure services with world-class security measures such as multi-signature and TSS to guarantee the safety and integrity of user funds.
1.6. Advanced encryption solutions
By encrypting data both at rest and in transit, and by using low-sensitivity request interfaces, PrimaX protects your privacy, including Know Your Customer (KYC) information. All access is subject to strict authorization controls to ensure that only you can access your personal information.
2.1. Login security
PrimaX enforces strict login security protocols and implements multiple safeguards throughout the login process. These measures include human-machine authentication, two-factor authentication, hardware authentication, and encrypted data transmission.
2.2. Access security
PrimaX provides industry-leading measures — from user identity management, API access control, and device management to monitoring suspicious behavior — to ensure that users remain safe when accessing our website.
2.3. Security notifications
You can further enhance email security by enabling Anti-Phishing Codes. You will also receive real-time notifications of account activity — including logins, trades, and API additions — via email and SMS. Upon detecting suspicious activity, you can block access from unrecognized devices, making your account even more secure.
2.4. Institutional security
Institutional users receive dedicated support from an independent team, which provides round-the-clock real-time security alerts. PrimaX’s comprehensive and secure trading rules, combined with robust security strategies, ensure safe and reliable institutional trading.
PrimaX collaborates with regulators and third parties to develop clear regulatory frameworks, guidelines, and standards for shaping a compliant future for crypto. In regions where regulations are still evolving, we proactively take steps to protect every user in line with global compliance standards. We continue to invest in compliance programs and partner with leading compliance technology providers to stay ahead.
4.1. User support and security awareness program
As part of our commitment to user safety, we work tirelessly to combat cybercrime as well as track and recover lost user assets.
4.2. Comprehensive protection against external threats
We invest in professional security systems and build experienced offensive and defensive security teams. We closely collaborate with security experts, reputable threat intelligence agencies, and security auditors to defend against external threats.
Given our significant investments in security and strict risk management, PrimaX assures users that any form of security-related losses — except those caused by user actions or negligence — will be fully compensated.